PHARMACIES WHOLESALE

PHARMACIES WHOLESALE

Thank you for your interest in our products and services.
The following area contains information and regulations for pharmacies and wholesalers.

IMPORTANT INFORMATION

If you have any problems with the Data Matrix Code – please send a photo of the code on the package to info@hecpharm.de
We will then discharge the pack properly.

Problems with scanning the data matrix code:

According to securPharm eV, the following APP can be used to scan the code via smartphone.

REA CodeScan (Android) – Download:  https://play.google.com/store/apps/details?id=de.rea.codescan

PHARMACIES

Returns policy as of September 1, 2024

Dear pharmacy team,
Due to the increased number of returns registrations and the associated workload, it is unfortunately no longer possible for us to issue individual credit notes to pharmacies.
We therefore ask you to process your expiry returns exclusively directly via the pharmaceutical wholesaler from whom you have purchased the goods.
Please understand that as of September 1, we will no longer be able to accept returns and will no longer issue refunds.
Expiry returns received by the end of August will still be processed and reimbursed. Please note that processing may take up to 2 months.
Thank you for your understanding!

Returns regulation

Returns are reimbursed at the selling price of the pharmaceutical company (ApU / HAP). 

Inventory losses
 We will of course compensate for inventory value losses that result from changes in the manufacturer’s selling price (ApU / HAP). In individual cases, we reserve the right to request appropriate evidence for the purchase of the submitted preparations.

Please send us a loss of inventory value by fax using our  form.

Please note:

  • We must receive your report no later than 3 months after the price reduction date.
  • Please use only the specified forms for your inventory value loss compensation.
    Thanks a lot.

PHARMACIES

WHOLESALE

WHOLESALE

Wholesale permit
HEC Pharm GmbH has a wholesale license in accordance with §52a AMG in Germany, issued by LaGeSo (State Office for Health and Social Affairs).
 
Based on this wholesale license, we are entitled to sell our medicinal products to pharmaceutical wholesalers and pharmacies, as well as samples to doctors.
 
 
Returns regulation

Returns are reimbursed at the selling price of the pharmaceutical company (ApU / HAP).

 
Inventory losses

We will of course compensate for inventory value losses that result from changes in the manufacturer’s selling price (ApU / HAP). In individual cases, we reserve the right to request appropriate evidence for the purchase of the submitted preparations.

Please send us a loss of inventory value by fax using our  form.

Please note:

  • We must receive your report no later than 3 months after the price reduction date.
  • Please use only the specified forms for your inventory value loss compensation.
    Thanks a lot.